Contact Us
University Housing Services believes open communication with students, their families, and the campus community is very important. If you have any questions or comments, please use the form below so we can route your message to the correct department to ensure your inquiry is handled appropriately.
Someone from our team will be in contact with you as soon as possible during normal business hours (8 a.m. - 4:30 p.m. Monday - Friday).
Find Us
Physical Address: 500 S. University St. Normal, IL 61761 Mailing Address: University Housing Services Illinois State UniversityCampus Box 2600
Normal, IL 61790-2600
Call Us
Office of Residential Life: (309) 438-8611
Cardinal Court Desk: (309) 438-6008
Haynie Front Desk: (309) 438-4517
Hewett-Manchester (Vrooman) Front Desk: (309) 438-4519
Watterson Front Desk: (309) 438-0249
Wilkins Front Desk: (309) 438-1639
Wright Front Desk: (309) 438-4429
Package Inquiry
Did you have a package shipped to your residence hall or apartment and receive confirmation from the shipping carrier, but have not received the package? If so, please follow the link above to request an inquiry with our mail staff and provide the information needed to locate and route your package to you quicker! If you have additional questions, please contact your residence hall’s front desk or the Service Area Coordinator. Please note that this form is specifically for packages where you have received a delivery confirmation from your shipper. If you have not received a delivery confirmation yet, please reach out to your shipper for more information.
Additionally, each Residence Hall and Apartment Complex has specified mail hours for our team to secure all packages and standard mail. This does cause a delay in package retrieval from the time shipping carriers indicate delivery and when you receive an email from us to pick up your package (typically between 3 to 48 hours depending on the volume of mail received each day). Please take this into consideration before filling out the form.